Infinity Primary Care complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
Infinity Primary Care does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Infinity Primary Care Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats)
Infinity Primary Care provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact the Manager at the Infinity location where you receive medical care.
If you believe that Infinity Primary Care has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance by writing to:
Chief Operating Officer/Section 1557 Coordinator
Infinity Primary Care
Attention: Chief Operating Officer
17197 N. Laurel Park Drive, #540
Livonia, MI 48152
You can file a grievance by mail or fax. If you need help filing a grievance, the Chief Operating Officer/Section 1557 Coordinator, or a representative is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf , or by mail or phone at:
U.S. Department of Health and Human Services
Centralized Case Management Operations
200 Independence Avenue SW. Room 509F
HHH Building Washington, DC 20201
Toll Free: 1-800-868-1019
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.